Ability to: accept and provide constructive feedback contribute to and support meetings (e.g. team, department and maintenance). cooperate with other supervisors and managers maintain currency of knowledge through independent research or professional development demonstrate problem-solving and negotiation skills in a range of circumstances develop and implement consultative and participative approaches within own work responsibilities encourage and respond to individual and team contributions gather and analyse alternative viewpoints, ideas and information to develop processes and strategies identify and apply relevant Occupational Health and Safety (OH&S), regulatory and workplace requirements introduce strategies for improving workplace relationships (e.g. coaching and mentoring) locate and evaluate information from a range of sources, using a range of available resources mentor and counsel individuals and teams, within enterprise procedures model positive and effective communication and interaction strategies in the performance of responsibilities monitor and diffuse potential conflicts and disputes, applying a range of strategies observe and respect enterprise confidentiality requirements and individual's privacy requests provide direction, instruction and guidance in ways that encourage cooperation recognise and discuss alternative suggestions, viewpoints and proposals resolve differences between employees, within enterprise processes review own actions and attitudes and describe their impact on others in the work environment seek feedback from colleagues and networks on own ideas and performance take action to improve own work practice as a result of self-evaluation, feedback from others, or in response to changed work practices or technology use available information and communications technology to facilitate two-way communication and understanding use enterprise's established procedures to handle grievances and complaints work collaboratively with individuals in planning, reviewing and improving performance |